Shipping Policy
Pupwing Shipping Policy
Thank you for shopping with Pupwing! We are dedicated to delivering your order to you as quickly and safely as possible. Below you will find the details of our shipping operations.
🚚 Shipping Times
- Delivery Window: Orders typically arrive 5 to 7 business days after the item is shipped.
- Processing Time: Please allow 3-5 business days for our team to pack and prepare your order for shipping.
- Business Days: Shipping and delivery timelines refer to Monday through Friday, excluding public holidays.
📦 Order Tracking
- Tracking Provided: Every order includes a valid tracking number so you can follow your package's journey.
- Email Notification: You will receive a shipping confirmation email containing your tracking link as soon as your package leaves our warehouse.
- Activation: Please allow up to 24 hours for the tracking information to update on the carrier's website.
🌍 Shipping Destinations & Rates
- Domestic Shipping: We ship to all addresses within the United States.
- Shipping Rates: We offer Free Shipping on all orders
- International Shipping: We ship worldwide, with international shipping times varying by destination].
🏠 Wrong Address Disclaimer
- Accuracy: It is the buyer's responsibility to ensure that the shipping address is entered correctly at checkout.
- Corrections: If you notice an error in your address, please contact us immediately at hello@pupwing.com
- Window: We cannot change the delivery address once the package has been handed over to the shipping carrier.
🛑 Lost or Stolen Packages
- Carrier Responsibility: Pupwing is not responsible for packages that are confirmed as delivered by the carrier but are missing from your property.
- Assistance: If your tracking details show delivery but you cannot find your package, please check with neighbors or contact the carrier directly before reaching out to our support team.