Return Policy
Pupwing Return Policy
At Pupwing, we stand behind the quality of our products. We want you and your pup to be completely satisfied with your purchase. That is why we offer a straightforward, worry-free return process.
🛡️ Try Pupwing 100% Risk-Free For 30 Days
We are so confident in the quality of our product that we offer a satisfaction guarantee. If you are not completely satisfied with your purchase, simply return the item within 30 days of delivery for a full refund.
📋 Return Eligibility
To qualify for a full refund under our 30-day guarantee:
- Timeframe: Returns must be initiated within 30 days of receiving your order.
- Condition: The item must be returned with all original packaging and included accessories.
- Proof of Purchase: A receipt or order number is required to process your return.
🔄 How to Start a Return
- Contact Us: Email our support team at hello@pupwing.com with your order number.
- Review: Our team will review your request and send you return shipping instructions.
- Ship: Pack the item securely and ship it back to the address provided by our team.
💰 Refunds
- Processing Time: Once we receive and inspect your return, we will process your refund within 24 hours.
- Payment Method: Refunds are automatically credited back to your original payment method.
- Bank Clearance: Please note it may take additional time for your bank or credit card company to post the refund to your account.
🚚 Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs
- Original Shipping: Original shipping charges are non-refundable.
📬 Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at hello@pupwing.com with a photo of the issue. We will rush a free replacement to you right away.